Candidates / Clients
Tel: 0113 532 3418
Octo House2 Station RoadOtleyWest YorkshireLS21 3HX
Our website is owned and operated by Blue Octopus Recruitment Limited (“our”, “we”, or “us”), Company Number 7088452. Our registered address is Blue Octopus, 43 Park Place, Leeds, LS1 2RY.
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website or the service is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our website, or the whole of our website, to users who have registered with us.
Use of the website is not permitted for children under the age of 13.
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
Commentary, advertising, entries and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
You agree that you must evaluate, and bear all risks associated with, the use of any content on our website, including any reliance on the accuracy, completeness, or usefulness of such content. You acknowledge that you may not rely on any content posted on our website which have been created by us, submitted to us, or posted by users or other third parties (including without limitation: commentary, advertising, entries and any other materials and information).
The views and opinions of authors expressed on our website do not necessarily state or reflect those of Blue Octopus and they may not be used for advertising or product endorsement purposes.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, quality of information, completeness or usefulness. We do not endorse or recommend any commercial products, processes or services. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Whenever you make use of a feature that allows you to upload material to our website, or to make contact with other users of our website, you must comply with our content standards set out below. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website.
We have the right to remove any material or posting you make on our website if, in our opinion, such material does not comply with the content standards set out below.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
With our written consent you may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
our website or any part thereof must not be copied and/or framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out below.
If you wish to make any use of material on our website other than that set out above, please address your request to firstname.lastname@example.org.
Where our website contains links to other sites and resources provided by third parties or users, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
You may use our website only for lawful purposes. You may not use our website:
You also agree:
These content standards apply to any and all material which you contribute to our website (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
This policy is reviewed annually by our board of directors to ensure it is achieving its stated objectives. Changes are updated to this policy will be noted on the Blue Octopus website.
None of us likes to be the subject of a complaint, but if Blue Octopus is truly committed to providing a quality service to clients and candidates, Blue Octopus needs to pick up on any dissatisfaction when it does arise and address it as best they can. Blue Octopus therefore operates a complaints handling process that seeks to ensure that it:
As required by our complaints policy we will consider any complaint received in as objective a manner as possible and seek to resolve the dissatisfaction. In particular we will offer to meet with the complainant when possible and suggest appropriate redress.
This Complaints Handling Procedure tells you how we will deal with your complaint and how long it is likely to take. It also provides important information about what you can do if you are not happy with the way in which we are dealing with your complaint, or about our final decision. Our Complaints Policy contains further information about what you can expect from us when you make a complaint.
Designated Complaints Handler
If you have any concerns about our service, our work, or our charges and you wish to make a complaint, please contact our Designated Complaints Handler, Kelly Laurenson.
You can write to Kelly Laurenson at Blue Octopus, 43 Park Place, Leeds, LS1 2RY. If the complaint relates to work that has been carried out by Kelly Laurenson, she will ask another manager at the same level to undertake the investigation.
Step One: Acknowledging your Complaint
Within five working days of receiving your complaint, your complaint will be recorded in our Complaints Register and a separate file will be opened in which we will store any correspondence and other documents relating to your complaint. Within two working days we will also send you a letter acknowledging your complaint.
Step Two: Investigating your Complaint
Within ten working days of receiving your complaint, we will review your file and any other relevant documentation and send you a letter telling you how we propose to deal with your complaint. Examples of what we might say in this letter are as follows:
Step Three: Appealing against our Decision
If you are not satisfied with our decision, please let us know and we will review our decision again. We will let you know the result of any appeal; our final decision, within five working days of receiving your appeal.
Step Four: Employment Agencies Standards Office and/or The Recruitment and Employment Confederation
If you are still not satisfied, you can then contact the Employment Agencies Standards Office at the Department for Business, Innovation and Skills (BIS). You also have the option to contact The Recruitment & Employment Confederation, the trade association for the recruitment industry. You should write to the following addresses:
Department for Business, Enterprise & Regulatory Reform (BERR)Employment Agency Standards (4140)1 Victoria StreetLondonSW1H 0ET
Professional Standards ManagerThe Recruitment & Employment ConfederationDorset HouseFirst Floor 27-45 Stamford StreetLondonSE1 9NT
Blue Octopus will maintain records of all complaints received and action taken on them. The Designated Complaints Handler is also responsible for conducting a review of all complaints records each year to enable her to report to the company on any trends. It is essential that all personnel learn from their experience and address any underlying problems. In this way Blue Octopus can use its complaints data to help to prevent future difficulties.
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