Leasehold Services Advisor

CDS is on a mission! We champion co-op and community-led housing where people design, develop, build or manage their homes themselves and we aim to make this a mainstream option for both rent and home ownership. To that end, we are investing in people and partnerships that can help us make this market fly.

We currently support over 40 co-ops that house more than 2,200 households by providing or overseeing a variety of housing management services and back office administration functions under instruction from our clients. We are also a social landlord, providing housing management to our own residents living in nearly 1,000 properties.

We need a special person whose reliability and customer service skills are unparalleled to join our team as our new Leasehold Services Advisor. We are determined to improve the service we provide to our leaseholders and believe the right person to help us to do this is someone who is an excellent problem-solver and critical thinker who will doggedly follow issues though until they are resolved and always keeps promises.

Make no mistake – this is a demanding role and only appropriate for someone who wants responsibility for turning around this part of our business and will do whatever it takes to achieve that goal whilst working within our values of being fair, reliable and acting with integrity.

Although previous leasehold management experience is desirable, we will consider a candidate without experience who can evidence outstanding reliability, integrity, customer service and critical thinking. You must have excellent follow through, experience of managing dissatisfied customers or complex issues, be highly responsive and able to work collaboratively with leaseholders, finding ways to meet their requests within the confines of their leases and our policies. You will either come to us with the Institute of Residential Property Management (IRPM) qualification or be willing to work toward one once in the role. You will be prepared to visit schemes across Southeast England at least monthly to carry out estate inspections, resolve complaints and meet with leaseholders. For this reason, we believe having a vehicle and a valid driving license is essential. There may be times you will need to attend an evening consultation meeting on site.

This is a great opportunity for someone who wants to make a difference and help people love their homes. With a varied workload and an appreciation for working with legal documents and issues, you will be the right person for this role if you are highly organised and able to work flexibly to tight deadlines whilst proving to leaseholders and colleagues that your reliability is second to none and you always follow through on commitments.

In return, we offer a contributory pension scheme, 28 days holiday + bank holidays, health cash plan, an employee perk system and up to a 10% annual bonus.

Please refer to Job Description when completing your application form.

Closing Date: 6pm 28th October 2020

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