Software Support Analyst

Full Time– Permanent

Are you interested in a challenging role understanding and optimising the use of software to support business activity? As part of our digital transformation ambitions Connect Housing Association are looking to recruit a Software Support Analyst to join our Information Services team, acting as technical lead for software change management, responsible for the effective use of deployed software.

We are currently in the process of replacing core business applications including CRM, Housing Management, Financials and Document Management. We are also maximising the use of Microsoft 365 and fulfilling our strategic objectives of migrating to the cloud.

Which means this is an exciting time, with a chance to join us at the point when you can make a real difference to our future success.

You will:

  • ensure that all new and improved software deployed aligns with our business process / practices
  • create opportunities for software to be utilised to its full potential
  • provide excellent support to all end users
  • drive Information Services projects and support individual business managers
  • establish appropriate training materials, using a range of delivery mediums
  • facilitate on-going training programmes

To be successful in this role, candidates will be educated to A level standard or equivalent and will have extensive experience of working with and providing support for complete business systems for both front and back office. Working as a technical project lead for implementation of software solutions, you’ll have excellent training experience with ability to transfer knowledge to peer groups, individuals and staff teams. You’ll have sound knowledge of Microsoft Server Architecture with an awareness and understanding of software solutions such as CRM, Financial, HR and bespoke.

A Microsoft Certified Solutions Expert, with PRINCE2 or equivalent and having demonstratable experience and understanding of the social housing business sector would all be desirable, but not essential.

At Connect, our values are at the heart of everything we do and our vision is to contribute towards a sustainable and just society. These aren’t just words to us and, at Connect, you get to really use your skills and talents to contribute towards healthy, happy lives. We love to make a difference and we balance our earnestness with a friendly and informal culture; over 90% of staff would recommend Connect as a great place to work. Change is ever-present and our internal and external goals are always bold.

In return, you join a supportive and forward-thinking team, within an organisation that champions personal development, growth and inclusion. We want everyone at Connect to be their best and to be themselves, bringing their shared values and individual strengths to the job. We welcome applications from all sectors; if you have something to bring to the table, we’d love to hear from you.

Benefits include:

  • 26 days’ annual leave rising to 31 plus public holidays
  • Bupa Cash plan
  • Occupational pension plans
  • MyPlace benefits: retail discounts and offers
  • Flexibility over working from home , but time in the office will also be required

Please note, Connect Housing reserves the right to close the role earlier and therefore we encourage early applications. Please refer to the full Job Description when completing your application.

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