Training Support Executive

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

Joining us as Training Support Executive, you will ensure the smooth and effective coordination of the delivery of online learning assets, providing value and continuously supporting improvement of the CIOB Academy offering to our members and users.

Coordinating all training processes such as bookings, payments, joining instructions, trainer information and certificates for online and classroom-based training, you will act as first point of contact for all Academy enquiries and provide advice to customers on course content, availability and eligibility as required. You will also act as the contact point for Trainers, providing them with support and operational information, during and after training days, to ensure high quality delivery and positive feedback from delegates.

This is a homebased role with occasional travel to our London Office.

About You

As our Training Support Executive, you will have experience of coordinating the delivery of training or events and be comfortable working with external stakeholders to coordinate the delivery of learning-based content. You will be a strong team player who is friendly, conscientious and pays close attention to detail, and be able to articulate ideas and customer needs, suggesting solutions to meet them.

We’d like you to have advanced organisational skills and the ability to handle multiple assignments. Skilled in MS Office, especially Excel, PowerPoint and Word, you will be able to implement and manage new processes to ensure effective delivery and strong English language skills, giving you the ability to tailor written communications to different audience needs. Knowledge of training needs analysis is desirable, but not essential.

Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Silver Investors in People Award – which we really hope will show you our commitment to this.

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