Welfare Rights Officer

At the Trust we are all about making communities and society in general, stronger, better, safer and happier. An opportunity to further this vision has arisen in our Customer Support Team at Trafford as we are looking to recruit a Welfare Rights Officer. Maximising customer’s income through the effective take up of welfare benefits is instrumental in furthering our ambition of creating a society free from poverty.

In this post the successful person will ensure that a professional wide-ranging welfare rights advice service is provided to our customers who wish to claim a benefit or challenge a decision that has been made about a benefit they have claimed.

Given the sensitive nature of the role, qualities such as empathy and patience are essential as is the ability to adapt to the needs of the customer and ensure that they fully understand their options, rights and responsibilities.

The successful person will be able to build rapport with customers, external agencies and business colleagues in maximising customer disposable income both at the start of and during their tenancies.

Experience of working in a fast paced, demanding environment is essential and the individual we are looking for will need to be highly organised and self-motivated.

The post holder will support colleagues from across the business as necessary with cascading any benefit legislation changes and holding training sessions where needed. As part of the role will involve visiting customers in their own homes, access to a car for this role is essential.

Primary Responsibilities

  • Interacting with customers using a variety of different methods, (remote, face to face and home visits), who would like assistance with claiming benefits or challenging decisions.
  • Assisting with claims, appeals, mandatory reconsiderations and tribunal submissions
  • Preparing cases for and representing customers at tribunal
  • Meticulous case and outcome recording

Essential Criteria

  • Proven knowledge of welfare benefits and representation of tribunals.
  • Experience of implementing procedures to support your work and experience in accurate recording and monitoring of outcomes.
  • Driving Licence and access to a vehicle

Closing Date: Monday 24th January at 12pm

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