Application Support Administrator

We are currently looking to expand our team with a technology support focused individual. Reporting to the Implementation manager, the role covers providing support to our clients for our in-house developed recruitment software.

The role is a full time role, based at our offices in Otley, West Yorkshire, with option for partial home-working, and is an opportunity to join one of UK's leading recruitment companies.

Key Tasks and Responsibilities

  • Provide end user support via telephone, email and chat
  • Work with the implementation team to implement new systems
  • Update existing system configuration based on client feedback
  • Resolve issues and queries from clients
  • Document configuration changes and system features
  • Provide training on software features and usage
  • Strive for continuous improvement in I.T. products and services

Requirements

Blue Octopus primarily work with Microsoft technologies, as such the successful candidate should have knowledge and experience of the following:

  • Communication skills
  • Organization skills
  • Customer Service skills
  • Problem solving and ability to manage and prioritize workload
  • Microsoft SQL Server (T-SQL) skills
  • Working knowledge of Azure Devops is desirable

Benefits:

Remote working, wellbeing days, Healthshield

At Blue Octopus, we love what we do which is why we do it! Working for Blue Octopus isn't like working for any other company; we work extremely hard to provide the best possible, Award Winning, service that we can. Although we work hard we are always keen to have a good time on the way, which makes for a great office environment.

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Blue Octopus solve the recruitment challenges

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