Telecare Operator

Do you have experience of working in a telephone based customer service role? Do you have excellent communication skills and are able to empathise with vulnerable customers? If so, then we want to hear from you!

Astraline, our in-house call monitoring centre offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social Behaviour.

Through effective call handling, the Telecare Operator will deliver an excellent telecare and emergency repairs service to a diverse range of older and vulnerable customers. Demonstrating empathy and appropriate care to our customers, you will respond to and prioritise alarms generated by the Telecare Monitoring System and take appropriate action when dealing with Lone Worker Alarm calls.

This is a part time vacancy working 21 hours per week. This is on a rota basis over 7 days per week, between the hours of 06:00 and 22:00.

About you

Those who have experience of working with older / vulnerable people would be highly advantageous, however this is by no means essential. All that we ask is that you can work independently and on own initiative whilst operating as part of a committed team. You’ll need to be able to cope with competing demands, sometimes in stressful conditions and can prioritise tasks effectively, whilst maintaining a positive attitude. Experience of working with a range of Microsoft packages including Outlook, Excel and Word are essential, as is experience of working with databases.

About us

Johnnie Johnson Housing (JJH) is a not-for-profit housing association dedicated to offering quality homes for independent living. Our vision is simple, it is focused on “Living Longer, Living Better”. We want to help our residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join us as we move forward towards achieving our aim of becoming the 'Market Maker' in Independent Living. We embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, we empower them to be the very best that they can be. As a result, we can continue to ensure our customers remain at the very heart of everything we do.

And the benefits of working for us?

• Work/home life balance
• Learning & Development opportunities
• Pension scheme
• Life assurance
• Employee assistance programme
• Simplyhealth cash plan
• Free parking
• Free refreshments
• Lunch and learn sessions

Closing Date: 17th September 2019 

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